Frequently Asked Questions (FAQ)

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Where do you ship?

We currently ship across the United States. Expansion to other countries is being considered.

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How long will it take to receive my order?

Orders are processed within 1–2 business days. Once shipped, delivery typically takes 5–7 business days. Expect a total of 6–9 business days from order to delivery.

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How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can track your order on our Tracking Page.

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Do you offer free shipping?

Yes! We offer free shipping on all U.S. orders—no minimum required.

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What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

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What is your return policy?

We accept returns within 30 days of the delivery date. Items must be unused, undamaged, and in original packaging.

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How do I initiate a return?

Simply email us at contact@shopglowse.com with your order number and reason for return. We'll send return instructions.

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What should I do if I receive a damaged or wrong item?

Please contact us within 7 days of delivery at contact@shopglowse.com with photos. We’ll replace it or issue a refund.

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Are your products covered by a warranty?

Yes, most of our products are backed by a 30-day quality guarantee. Contact us if you encounter any issues.