Frequently Asked Questions (FAQ)
Where do you ship?
Where do you ship?
We currently ship across the United States. Expansion to other countries is being considered.
How long will it take to receive my order?
How long will it take to receive my order?
Orders are processed within 1–2 business days. Once shipped, delivery typically takes 5–7 business days. Expect a total of 6–9 business days from order to delivery.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your order on our Tracking Page.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free shipping on all U.S. orders—no minimum required.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
What is your return policy?
What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unused, undamaged, and in original packaging.
How do I initiate a return?
How do I initiate a return?
Simply email us at contact@shopglowse.com with your order number and reason for return. We'll send return instructions.
What should I do if I receive a damaged or wrong item?
What should I do if I receive a damaged or wrong item?
Please contact us within 7 days of delivery at contact@shopglowse.com with photos. We’ll replace it or issue a refund.
Are your products covered by a warranty?
Are your products covered by a warranty?
Yes, most of our products are backed by a 30-day quality guarantee. Contact us if you encounter any issues.